30 days if the software does not work

Every Tech Kick Bot subscription carries a 30-day guarantee against the software not working. If it will not run, if a technical fault stops it trading and we cannot fix it, or if it does not do what this site says it does, you get your money back.

That is a guarantee about the product, not about the market. It covers faults; it does not cover a working system that did not return what you hoped for, and it does not cover trading losses. The section below sets out both sides concretely so you can tell before you pay which side of the line you are on.

The 30 days run from the date of the payment you want refunded, not from the date you first became a customer. If you have been subscribed for five months and a fault appears in the most recent one, that is inside the window.

The guarantee applies to subscriptions bought through this website at the listed price. Licences obtained any other way — a private arrangement, a discounted or negotiated price, a reseller, or a transfer from another customer — are not covered by it.

The guarantee is part of the standard product at the standard price. A licence bought privately at a reduced price is a different arrangement, and the lower price is the trade-off for it — which is worth knowing before you agree to one rather than after.

If you are not sure which applies to you, the test is simple: if you paid through the checkout on this site at the price shown on the pricing page, you are covered.

It qualifies if: It will not install, or will not run on a supported Windows setup; A technical fault stops it trading and we cannot resolve it; It does not do what this site describes; It is incompatible with your broker or account type in a way we failed to state.

It does not qualify for: purchases not made through this website, or made at a price other than the one listed here; losses on your trading account; a working system that did not return what you hoped for; deciding not to use it, or never installing it; third-party costs — vps hosting, broker fees, spreads, swaps.

We would rather set that out plainly than leave it to a support conversation. A condition nobody can check is worse for you than a narrow one you can read in advance.

Email blackkick74@gmail.com from the address your account is registered under, or message us on any channel listed on the contact page. Include the email on the account, the order reference if you have it, and a short description of what the software is doing or failing to do.

That last part is the only thing we need that we did not need before. It is not a hurdle — in most cases it is also the fastest route to the fault being fixed instead, which is usually what the customer actually wanted.

We aim to approve refunds within two business days of receiving the request. How long the money takes to actually arrive after that depends entirely on how you paid, and that part is outside our control.

Card payments typically post back within 5–10 business days. Cryptocurrency refunds are sent back on-chain, usually within one business day of approval. Mobile wallet and bank transfers inside Pakistan are usually same-day or next-day.

Refunds go back through the route the payment came in on. Card payments are reversed to the same card. Bank and mobile wallet transfers go back to the sending account.

Cryptocurrency is the one case that needs a word of warning, because it is the one that surprises people. A crypto refund is returned as crypto, to a wallet address you give us — we cannot convert it back to your local currency, and we refund the amount that was paid in the original coin, not its value on the day of the refund. If the price of that coin has moved since you paid, the fiat value you receive will have moved with it. That is a property of paying in crypto, not a deduction we are applying.

Losses on your trading account. This is the important one and we would rather be blunt about it than let anyone find out later. The subscription fee is refundable; money you lost trading is not, and no software vendor can refund market losses. The subscription price and your trading capital are entirely separate — we never hold, touch or have access to the funds in your broker account.

Third-party costs you incurred alongside the software — VPS hosting, broker fees, spreads, swaps — are not ours to refund.

A working system that did not make what you hoped for. Performance is not a fault, and this guarantee covers faults. That distinction is the whole reason we publish drawdown figures and trade counts rather than a headline return — so nobody buys on an expectation the product was never sold on.

We also reserve the right to decline refunds where a licence has been redistributed, resold or shared in breach of the terms, or where the same person repeatedly buys and refunds. Neither is a customer we can serve.

You can stop at any time. There is no contract, no minimum term and no cancellation fee — the subscription is monthly and simply does not renew if you do not pay again.

If you cancel partway through a paid month, the bot keeps working until that month runs out. We do not pro-rate part-months, and we do not cut you off early for cancelling.

Spend the first week on a demo account. The engine behaves identically on demo and live, it costs nothing, and it is the only way to find out whether you can actually sit through a losing week before real money is involved.

This matters more under a fault-based guarantee than it would under an unconditional one. Demo is where you find out whether the software runs on your setup, talks to your broker and behaves the way this site describes — which is exactly what the guarantee covers. Establish that for free, before any money is involved.